MANAGED Business Services
Managed and Monitored Business Services
Technogeek can be your in-house IT team
At Technogeek we understand what it is like to run a business. When you engage our services you do not need to worry about IT anymore, after all that is what you pay us for. We treat your business like it is our business, we provide a complete range of monitored services for your business peace of mind. We support over 100 businesses.
We offer several small business IT managed services and each are available to customise or package as your business requires. Whatever your needs, our team can monitor and log any issues, identify and address the root cause of a problem, eliminate recurring problems, fix new issues the first time and streamline planning and future implementation requirements. We can oversee your systems, look after your equipment and deal with any third party suppliers such as your internet provider.
We’re constantly improving the effectiveness and the productivity of your team.
IT Support Services - Fixed Monthly Fee With No Contracts
By outsourcing your business IT services to us, you can gain round-the-clock access to a team of leading experts, while reducing your overall IT maintenance costs, thus maximising your return on investment.
Imagine if your entire IT environment was monitored 24 hours, 7 days a week, 365 days a year with problems proactively detected and fixed before they caused any downtime for your business? And now imagine unlimited IT support for your business that is only a phone call or ticket away.
We have a range of modules (as listed below) that allow us to fully customise your services to suit your needs. Changeable at anytime. NO lock in contracts.
- Everything we do is focused on providing real, measurable benefits to your organisation by improving reliability, performance, security and collaborating strategically with you to implement enhancements to existing systems and processes.
- Technogeek provides complete IT Support to bridge the gap between the capacity of an internal IT Department, and the increasing demand for business technologies.
- With a client retention rate of over 98%, Technogeek are known as one of the most experienced Managed IT Service providers for brisbane north.
AUSTRALIAN BASED HELP
- Communication is key and whether you need us for a password reset or we're onsite to rectify a critical incident, we are local, and we understand the importance of being there for you when you need us. With our ticketing system you can send us your query or issue right from your desktop.
24/7/365 IT SUPPORT
- IT managers work in excess of 40 hours a week, we're better! With our active monitoring 24 hours a day, 7 days a week with reports sent to us every 2 minutes about your systems we have you covered and we work public holidays too.
Endpoint Detection & Response
- Endpoint protection is designed to help us prevent, detect, and respond to ever-changing threats—and recover quickly when ransomware or other exploits strike.
✔ Automated rollback
✔ Policy-driven automation
✔ Near real-time file analysis
✔ Signatureless approach
✔ Behavioral artificial intelligence engines
✔ Forensic analysis
✔ Protection even when endpoints are offline
✔ Autonomous responses to threats
Passportal + Documentation Manager
- Passportal, Passportal + Documentation Manager, and the Site and Blink add-on products provide simple, safe password and documentation management for our customers.
Management that is designed to fully integrate IT documentation into a single tool
A password-management-as-a-service solution MSPs can sell to their customers
A mobile self-service password reset tool designed to reduce reset request tickets
Remote Monitoring for Windows Systems
- Remotely monitor desktops, laptops, servers, and mobile devices across operating systems and platforms.
✔ Alerts and performance checks
✔ Security monitoring
✔ Windows, Mac, and Linux compatibility
✔ Network device monitoring
✔ Mobile device monitoring
✔ Virtual machine monitoring
✔ Granular roles and permissions
✔ Automation and bulk actions
Network Device Monitoring
- We can monitor network devices, including switches, routers, firewalls, and more via SNMP from our dashboard.
✔ Network device discovery
✔ Asset information
✔ Simple Network Management Protocol (SNMP) monitoring
✔ Integrated notifications
- We can perform maintenance and fix issues without you leaving your desk through remote access with our support solutions.
✔ Provide faster support with lower costs
✔ Anytime access
✔ Contact lists
✔ File system
✔ System configuration
✔ Performance issue maintenance
✔ Service management
- Discover and manage devices as they appear on your networks.
✔ Device discovery
✔ View device details
✔ Active Directory monitoring
✔ Connection logs
✔ Advanced monitoring agent
- Understand your network's performance and infrastructure past your firewall, from source to destination and everything in between.
✔ 24/7 remote monitoring and history
✔ Performance and QoS Monitoring
✔ Network Visibility
✔ Node/Hop Information
- Fine-tune your patch management policies to prevent cyberattacks and optimise system performance.
✔ Patch Management Automation
✔ Customizable policies and scheduling
✔ Patch roll-back
✔ Exchange and Office 365 support
✔ Heightened security for vulnerable programs
✔ Ability to disable devices
✔ Deep scans
Backup And Recovery
- Back up full systems quickly and recover from IT disasters.
✔ True Delta
✔ Backup Accelerator
✔ Bare metal protection
✔ Virtual and continuous disaster recovery
✔ Bandwidth throttling
✔ Standby image backup
✔ Private encryption key with end-to-end encryption
✔ Advanced Encryption Standards (AES)
- Protect against known viruses and catch new, hard-to-detect malware threats with our Goverment level protection.
✔ Extensive signature-based scanning
✔ Heuristic checks
✔ Active protection and behavioral scanning
✔ Default policies
✔ Powerful customization
✔ Endpoint branding
✔ Disk Encryption Manager available as an add-on